From there, the options are nearly limitless and can include indoor/outdoor cameras, video doorbells, smoke/fire and carbon monoxide detectors, and many other features to keep you feeling secure.īeyond safety, alarm systems now give you plenty of choices for home automation. You can still find traditional equipment that includes a wall-installed panel, but most of today's systems have a portable tablet used to arm and disarm it. What are the basics of an alarm system? Most packages come with a few window/door sensors and some kind of control panel. Beyond that, though, a Brinks Home alarm system should offer you all the protection you need - just consider their higher-ranked competitors first. Like most of their well-known rivals, Brinks Home could improve by offering more transparency pre-purchase why not let prospective customers know exactly what their equipment and monitoring will cost upfront, instead of making them call for a quote? We'd also like to see some kind of clearly-stated return/satisfaction policy. They seem to have alarm systems with the least amount of hassle, and their costs aren't over-the-top expensive. And yet, when you have over a million customers, you can expect to have your fair share of not-so-perfect situations - some of which can depend on the contracted installers, the shipping carriers for the equipment, and so on.Īmong the big-name home alarm system companies, Brinks isn't a bad choice. True, Brinks' reps seem to be doing a good job of responding to those complaints - but we weren't happy to see people having a hard time getting their problems resolved without turning to the BBB for help. On the other hand, almost 25% of those who rated Brinks gave it the lowest possible score, and there were over 1,600 complaints filed with the BBB in the year prior to this review. On the one hand, the company earns a solid "A" and accreditation from the Better Business Bureau, and nearly 3,000 clients say this service is worth a perfect five-star rating. Again, this may depend on the authorized retailer you wind up with for Brinks Home service in your area.Ĭustomers don't all report the same experience when working with a Brinks Home alarm system. In the past, they used to have a no-contract plan called Nest Secure, and we still found some references to that option in the FAQs, but it's not displayed anywhere in the current options. Of course, you may find out otherwise, depending on where you live and any promotions running at the time you set up your alarm system.Īlthough you won't find this stated on the Brinks Home site, you should also expect a minimum of a three-year contract with your monitoring. Our research indicates that the Essential package usually starts at $199, and monthly monitoring will run you $39.99+. You'll have to contact them for a quote to get the details for the configuration you want to set up. What will it cost? Unfortunately, like many of the bigger-name home alarm system companies, Brinks doesn't let you price out your alarm system online. Your Brinks Home alarm system can be a hub for nearly 120 smart home devices, and you may want to consider extras like a smart door lock, flood sensor, or smoke/CO detector. Of course, those are just the three base-plan packages you can customize your alarm system to include any other features you desire. Smart Security Ultimate: Brinks' most advanced package adds an extra door sensor and an outdoor camera.Smart Security Complete: in addition to what you get in the Essential package, this tier adds a Skybell Slim Video Doorbell.That control panel can be used as a smart home hub to control most home automation devices (Z-Wave, Amazon Alexa, Google Home). Smart Security Essential: this introductory kit includes the IQ 2.0 control panel, two wireless door sensors, and a pet-immune wireless motion detector. There are three main equipment packages to choose from with Brinks Home alarm systems: With over a million customers in North America, Brinks Home is one of the leaders in the alarm system industry and was named as a Best-in-State Winner for Customer Service by Newsweek. Alarm system can serve as a hub for almost 120 smart devices like Amazon Alexa and Google Home.
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